We are often asked the same or similar questions about our services, and thought it would be a good idea to answer the most frequently asked questions here on our website.
If you have a query about any of our services please read through the list of questions and answers below before contacting us.
Minimum order value is £5.00.
There are three ways to pay, you can choose to pay via Paypal Invoice. Once we have completed the work, we will send you the invoice to your email address that you have provided on your order form. Please monitor your inbox for it's arrival. As soon as you have paid the invoice, we will send your work out to you.
Alternatively, you can tick pay over the phone, and we will ring you once the work is done with the correct total.
Or finally you can choose to pay via cheque, please remember to include any return postage costs. If your cheque is incorrect by less than £5, we may send you a credit note to use with your next order. If it is incorrect by more than £5, we will ring you to take payment over the phone, and then return your cheque to you with the rest of your order.
Yes we do. Our postal address for Royal Mail is Photo Express, PO BOX 559, Hull, HU9 9JX (the PO Box is to allow us to collect our mail early in the day). If using private courier please send to 163 Chanterlands Avenue, Hull, HU5 3TL
No. We are a small lab offering a very personalised service. Just put your order into strong packaging and download, print and complete our order form. Or, if you don't have access to a printer, please use the order form as a guide to write a note on an A4 piece of paper, and include this in your parcel to us.
It is worth noting that most orders sent to us through the Royal Mail, either films, or disposable cameras, will be classed as parcels due to shape. If in doubt of what postage should be applied, please seek advice at your local post office.
Most of our post is returned to you as a large letter, meaning it will fit through your letterbox.
First Class postage and packing is just £3.00 per order.
If you require Recorded Delivery (trackable), the cost is £4.50 per order.
If you require Royal Mail Special Delivery the cost is £10.00 per order. This service is tracked, signed for, and guaranteed next day delivery.
(These prices are per order, not per film!)
Please note, if the weight of your parcel exceeds 1KG, we may use Evri (previously Hermes) Next Day Delivery (tracked) instead. Also, if your return package exceeds large letter measurements (for example, if we are having to return films to you that we cannot process, like B&W films) then the postage cost will be charged at small parcel rates.
During the month of December 2023, we will also be open on Saturdays between the hours of 10am and 3pm.
Our last working day before Christmas will be the 23rd December, and then we will be closed until 2nd January 2024 for a well earned break.
Merry Christmas and a Happy New Year!
Dear Photo Express Community,
We wanted to take a moment to share some important news with you. At Photo Express, we've always strived to provide you with the best quality prints and services at competitive prices. However, in light of the recent economic challenges and the ongoing cost of living crisis, we find ourselves in a position where we must adjust our pricing.
We'll implement a modest price increase starting Monday, October 2nd, 2023. We understand that no one likes to hear about price changes, and we want you to know that we've carefully considered this decision. This is the first time we've adjusted our prices since January 2022. During this time, we've worked hard to absorb rising costs to maintain our prices for you, our valued customers.
We genuinely appreciate your support and loyalty over the years and remain committed to providing you with the best possible service. Our team is here to answer any questions or concerns about these changes, and we want to assure you that our commitment to delivering exceptional products and services remains the same.
Thank you for understanding and standing by us as we navigate these challenging times together. Your continued trust means the world to us, and we look forward to serving you for many more years.
Many thanks, The Photo Express Team
We complete all work on the day that we received it, and dispatch it at minimum first class on the day of payment. So as long as we can reach you for payment the same day we receive it, your order will be on its way back to you the same day!
Yes, no problem, you can either complete your order online and write your order number on a piece of paper to place inside your envelope, or alternatively you can just send an easy to read note with the relevant details and requirements, preferably on a sheet of A4 paper. Please use our order form as a guideline for your note.
Please visit our contact us page, you can either fill out our contact form and we will email you back as soon as possible, or you can call us on our phone numbers.
Yes, if you are a local customer we can take and supply you with correct resolution and size Passport and Visa photos for most countries.
You do not need to book, we take passport photos between 09:00-16:30 Monday to Friday.
If you are applying online for a UK passport, you do not need a digital code. We will supply you with the digital copy of the photo to be uploaded with your application.