We are often asked the same or similar questions about our services, and thought it would be a good idea to answer the most frequently asked questions here on our website.
If you have a query about any of our services please read through the list of questions and answers below before contacting us.
Do you offer a postal service?
Yes we do. Our postal address for Royal Mail is Photo Express, PO BOX 559, Hull, HU9 9JX (the PO Box is to allow us to collect our mail early in the day). If using private courier please send to 163 Chanterlands Avenue, Hull, HU5 3TL
Are you still open for business due to coronavirus
Yes, our lab is still open and accepting orders as normal, but with slightly reduced hours. As long as Royal Mail can deliver to us we can complete and dispatch all orders.
Do you supply mailing envelopes?
No. We are a small lab offering a very personalised service. Just put your order into strong packaging with a brief note of your requirements plus contact details, or download and complete our order form.
It is worth noting that most orders sent to us through the Royal Mail, either films, or disposable cameras, will be classed as parcels due to shape. If in doubt of what postage should be applied, please seek advice at your local post office.
How much is return postage and packing?
Most of our post is returned to you as a large letter, meaning it will fit through your letterbox.
First Class postage and packing is just £3.00 per order.
If you require Recorded Delivery (trackable), the cost is £4.50 per order.
If you require Royal Mail Special Delivery the cost is £10.00 per order. This service is tracked, signed for, and guaranteed next day delivery.
(These prices are per order, not per film!)
Please note, if the weight of your parcel exceeds 1KG, we may use Evri (previously Hermes) Next Day Delivery (tracked) instead. Also, if your return package exceeds large letter measurements (for example, if we are having to return films to you that we cannot process, like B&W films) then the postage cost will be charged at small parcel rates.
Is there a minimum charge?
Yes, £5.00 per order.
How long will it take to process my order?
Virtually all work is completed and dispatched first class on the day of receipt.
How do I pay?
By cheque payable to Photo Express, or include a daytime telephone number with your order and we will call you for credit or debit card details when the order is ready for dispatch.
Do you scan/print from B&W 35mm negatives even though you don't develop B&W films?
Yes we do, the price is the same as from colour negatives.
I don't have a printer to print off the order form, can I still send my order?
Yes, no problem, just send a easy to read note with the relevant details and requirements, preferably on a sheet of A4 paper. Please use our order form as a guideline for your note.
I have found some old films. Will they be ok to develop and will I be charged if they are blank?
This will depend on how and where they were stored. There will probably be some discolouration, but this can sometimes be corrected when scanned. We don't charge if the film is blank. We develop plenty of films up to 30 years old, people are often very surprised at what is on them.
Can you transfer my film to CD without making prints?
Yes, the cost is £7.00 per film regardless of film length. Please refer to Films to CD page for details. Please note we always return the negatives with the CD's.
I don't have a CD drive, can you put the images onto a USB instead?
Yes, you can either send your own USB with your order (please write on the order form "USB Enclosed", and ensure that there is enough space on the USB for your order), or we can provide a 4gb USB for an additional cost of £6.00, if you tick "supply&scan to USB" on the order form.
To what format do you write images and what is the file size?
JPEG format. 35mm films (our standard service - the one we've done for years!) are scanned to approximately 2040 ppi x 3070 ppi, giving an opened file size of around 18mb per image, and APS films to approximately 1394 ppi x 2444 ppi , giving an opened file size of around 10.3mb per image. (Please note: Jpeg's are compressed files and the file sizes quoted are for the opened files. As with all jpeg images, your computer viewing software will normally show the compressed file size, which is smaller than the open file, as you hover your mouse over the image. When opened individually the image file size will show the full uncompressed size of 18mb for 35mm scans.
For questions regarding dpi/ppi we recommend this excellent website http://www.dpiphoto.eu/dpi.htm
Can you scan to a higher resolution?
We can also offer a High Resolution scan for 35mm films and negatives of approximately 4000 x 6000 ppi which gives an opened file size of 69mb per image.
For APS films the High Resolution is approximately 2700 x 4700 giving an opened file size of 37mb per image.
Can you scan in Tiff format?
Yes. The cost is an extra £5.00 per film.
Can you put previously developed films on to CD?
Yes. The standard resolution scans for 35mm negs are £9.50 per 40 images, and APS films are £3.50 per film regardless of length. Negatives must be in strips, we cannot print or scan from single cut negatives.
Do you return the negatives when I have my film developed?
Yes, we always return the negatives with your prints or CD's.
Can you supply a link to my images without getting a hard copy?
We can supply a Dropbox link to your images at an extra cost of £5.00 for the entire order but this is an additional service as we always return the negatives.
Can you push/pull process?
Our film processor is fully automatic so this is not a service we offer.
Do you develop B&W / E6 / Medium Format films/110 & 126 cartridges/Disc?
We do not process any of these types of films, although we can develop B&W C41 35mm films.
We can cross process E6. and there is no extra cost for this but please specify on your order form that you require this service, in order that we don't colour correct your E6 film.
Do you develop disposable cameras?
Yes, we treat them as normal films for pricing purposes, for up to 27 exposures use price for 24 exposure film and for 39 exposures use price for 36 exposure film.