FAQ (Frequently Asked Questions)

• Do you offer a postal service?
• Yes we do. Our address is 163 Chanterlands Avenue, Hull, HU5 3TL.

• Do you supply mailing envelopes?
• No. We are a small lab offering a very personalised service.

• How much is postage and packing?
• All our prices include return first class postage and packing.
  
  However, please add £3.00 per order for Recorded Delivery or £5.00 per order for Royal Mail Special Delivery.

• Is there a minimum charge?
• Yes, £4.00 per order.

• How long will it take to process my order?
• Virtually all work is completed and despatched first class on the day of receipt.

• How do I pay?
• By cheque payable to Photo Express, or include a daytime telephone number with your order and we will call you for credit or debit card details.

• Do you print from digital files and in what format?
• We can print from CD, memory card, or USB in jpeg, tiff, or bitmap.

• Will I get cut off on my digital pictures?
• Most digital pictures are not in the same proportion to some print sizes and some cut off will therefore occur in these instances. Please ask if unsure.

• Can you make B&W or Sepia prints from colour images?
• Yes we can. There is no extra charge for this service!

• Can you transfer my film to CD without making prints?
• Yes. Development only is £2.00 plus £2.00 for CD transfer.

• Can you scan mounted slides and transfer to CD?
• Yes. Please refer to our price list for cost.

• To what format do you write CD's and what is the file size?
• JPEG format. 35mm films scanned to approximately 2048 x 3072 giving an opened file size of around 18mb per image, and APS films to approximately 1394 x 2444 giving an opened file size of around 10.3mb per image. (Please note: Jpeg's are compressed files and the file sizes quoted are for the opened files.)

• Can you put more than one film on to a CD?
• Yes, up to five per CD, £2.00 per film at time of developing.

• Can you scan in Tiff format?
• Yes. The cost is an extra £2.00 per film ie £4.00 plus developing.

• Can you put previously developed films on to CD?
• Yes. 35mm negs are £5.00 per 36 and APS are just £2.50 per roll regardless of length. Please refer to our price list.

• What do you print on to?
• We use standard Kodak photographic paper.

• Can you print bordered prints?
• Yes. Please specify this when ordering.

• Do you develop B&W / E6 / Medium Format films?
• Due to the small volumes we do not process these, although we can develop B&W C41 35mm films.

• Do you develop disposable cameras?
• Yes, we treat them as normal films for pricing purposes, for up to 27 exposures use price for 24 exposure film and for 39 exposures use price for 36 exposure film.