FAQ (Frequently Asked Questions)

• Do you offer a postal service?
  
Yes we do. Our address is 163 Chanterlands Avenue, Hull, HU5 3TL.

• Do you supply mailing envelopes?
  
No. We are a small lab offering a very personalised service.

• How much is postage and packing?
  
Nothing. All our prices include return postage and packing.

• Is there a minimum charge?
  
Yes, £4.00 per order.

• How long will it take to process my order?
  
Virtually all work is completed and despatched first class on the day of receipt.

• How do I pay?
  
By cheque payable to Photo Express, or include a daytime telephone number with your order and we will call you for credit or debit card details.

• Do you print from digital files and in what format?
  
We can print from CD, memory card, or USB in jpeg, tiff, or bitmap.

• Will I get cut off on my digital pictures?
  
Most digital pictures are not in the same proportion to some print sizes and some cut off will therefore occur in these instances. Please ask if unsure.

• Can you make B&W or Sepia prints from colour images?
  
Yes we can. There is no extra charge for this service!

• Can you transfer my film to CD without making prints?
  
Yes. Development only is £1.50 plus £2.00 for CD transfer.

• Can you scan mounted slides and transfer to CD?
  
Yes. Please refer to our price list for cost.

• To what format do you write CD's and what is the file size?
  
JPEG format. 35mm films scanned to approximately 2048 x 3072 giving an opened file size of around 18mb per image, and APS films to approximately 1394 x 2444 giving an opened file size of around 10.3mb per image.

• Can you put more than one film on to a CD?
  
Yes, up to five per CD, £2.00 per film at time of developing.

• Can you put previously developed films on to CD?
  
Yes. 35mm negs are £5.00 per 36 and APS are just £2.50 per roll regardless of length. Please refer to our price list.

• What do you print on to?
  
We use standard Kodak photographic paper.

• Can you print bordered prints?
  
Yes. Please specify this when ordering.

• Do you develop B&W films?
  
Due to the small volumes this service is no longer available, unless the film is C41 developing.

• Do you develop disposable cameras?
  
Yes, we treat them as normal films for pricing purposes, for up to 27 exposures use price for 24 exposure film and for 39 exposures use price for 36 exposure film.